Report an Air Complaint
The quickest and most efficient way to submit a complaint is to call the Air District at (442) 265-1800. Complaints should be reported as soon after you have detected an air pollution problem within that same day. The sooner the Air District receives the complaint the sooner an investigation can occur.
HOW DO I FILE A COMPLAINT?
Call (442) 265-1800. During regular business hours the Air District will log your call, assign the complaint to an inspector which will initiate an investigation within 24 hours of receipt. The same contact number and procedure is used for non-regular business hours, weekends and holidays.
REGULAR BUSINESS HOURS ARE: 8am to 5pm
WHAT INFORMATION IS REQUIRED WHEN FILING A COMPLAINT?
Useful and helpful information is extremely important when filing a complaint. The more detailed the information the faster the investigation can occur.Details such the following should be provided to help expedite the investigation:
- A specific description of the problem. What is it? Odor, smoke or dust?
- The location of the problem. Where is it? Address, cross streets etc.
- Who or what is causing the problem. What is the cause? If known, describe how the problem is occurring.
- The time the problem occurs. When is the problem occurring? What time of day? When did you note the problem? Is it a continual problem? Include the time of day and frequency.
HOW DOES THE AIR DISTRICT RESPOND TO COMPLAINTS?
Every complaint received by the Air District is investigated within 24 hours of receipt. As a matter of protocol the Air District will contact all complainants unless the complainant has indicated otherwise or has filed an anonymous complaint. The names and address of all complainants are confidential and are not released or divulged to anyone but Air District staff.
During regular business hours complaints are assigned to area inspectors as soon as possible. During non-business hours, the on-call inspector will contact the complainant directly. Special forms are used to record details of all complaints investigated. The information contained in these forms includes the date and time of the contact, whether the contact was in person or by telephone and whether the complaint was confirmed. If the complaint was confirmed the details involved throughout the process is recorded. This information is maintained within the Air District's archives and is permanently recorded